If you do not remember your group identification number, don’t worry about it, there are a couple
of ways you can retrieve the number. You can get in touch with us to retrieve your group
identification number here
The identification number can be found in the email that is sent to you when you first apply
for the group ESTA application. The email is sent out to the email address that was used to
register the group with. So the best thing to do would be to check your inbox to see if you still
have the email. Bear in mind that it’s always a good idea to keep a record of these things - either
in your inbox, saved to your device or on backup cloud, or as a printed out copy stored in a
You can retrieve your Group ID by following the process on the website that will lead you to a
page where you can enter the relevant family name, first (given) name, email address, and date
of birth. Then, you can click for the Group ID to be sent via email. After this is received,
you may proceed as normally.
Alternatively, you can also check the status of all applicants individually by using the details
of the individuals instead, which includes passport number, date of birth, family name, first
(given) name, and country of citizenship. So all you need to do is to go on the ESTA page.
Lastly, you can always contact the technical team here
and they should be able to help you out
if you have had no luck in finding the group identification number. The important thing to remember
is that you can only attempt to access the group application a total of 6 times. If that’s exceeded
the group will become locked - but you will still be able to check individual applications.